The business banking app itself is too similar to the personal banking app.
#Contact tsb online banking download
As a delegate I was advised to download the authorisation app even though I had no signing rights. I was surprised to see there is no card and pin system for logging in and approving transactions. A confirmation of data entry would be much more useful, then a separate authorisation step could be carried out. The site is not designed for users with varying rights, if a delegate sets up a transaction, an error message is displayed warning the user has no signing powers and it is random whether the transaction is accepted or not. The site can only display transactions from the date a user is authorised, so no searching of historic transactions.
As Jack says it is out dated and poorly designed. “I can only comment on their Internet banking service. I understand all banks must comply with POCA legislation but it is inexcusable that TSB have treated, a law-abiding customer and hard-working professional, like a criminal, unapologetically without impunity even when shown to have no grounds for suspicion.Īppalling and arrogant treatment from a bank I have been loyal to for over a decade. They refused to call me back or contact me to avoid further inconveniencing me though at this point I had shown no wrongdoing on my part.
They also kept me on the phone for a total of over 4 hours over several fruitless calls and still failed to provide me with any update, telling me to call them back yet again. They demanded I supply a bank statement to prove my source of funds, which I promptly supplied the same day, yet despite receiving this, continue to keep me in limbo despite now having no grounds to keep my account frozen. They abruptly blocked my account without notice or any queries so I could not access my own money or pay my bills, obviously suspecting me of money laundering. “As Executor, I made a large transaction to discharge a mortgage. They drone on about being good for customers wellbeing etc, does worsening their mental health consist of them looking after out mental health!!!!! Don't touch this bank with a bargepole or you will end up like me ” Every person I have spoken to has been absolutely rude, patronizing, and very inconsiderate of my needs as a customer. I have then called the bank back and they said that the account is blocked and that the MIGHT go in on the 18th, I have then been told to go back to the branch and deal with it. I have since got back from the branch and spoke to the bank on the phone who said that they had no record of me going into branch with my ID! I knew that the lady was not really that bothered about my situation or the fact that I had money going in there next week which I can't change the payment account as I need 7 days.
#Contact tsb online banking full
I advised them I have a payment going into that account on Tuesday 18th and could they give me the grace to go and be able to draw this money out, no they wouldn't, I have been told the account is closed full stop. I was then told that I had to go into a branch to take in my ID, I did this, and surprise surprise that was a wasted journey as well. I called the bank to find out what was happening, they would not give me any answers over the phone. I get a phone call yesterday evening I listened to the voicemail, a VERY abrupt lady left a voicemail saying that my account had been closed with immediate effect. “TSB is the WORST bank I have ever had the pleasure of dealing with.
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